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Customer Reviews & Stories

I have known Clark and Donna Fratzke for many years and they are two of the most genuine and honest people I have ever met. They make me feel like family! I have always had great service at Iowa Transmission Rebuilders and 100% trust the work done there. I come back every time I need service because I know it will be done right and at a competitive price. Recently I took my car in for replacement of a strut mount. It turned out that there was more to repair than just the strut mount. Clark not only got the parts I needed but stayed well past closing time to make sure that my car was fixed the same day. Talk about outstanding customer service!

Barbara Peterson

I would like to tell you of an adventure that my family embarked upon June 9th, which ended in Independence, Iowa.

My family consists of my wife, Tammy, my two daughters, Kayla and Karlie, myself and the family dog.

On the morning of June 9th, we left Conrad on a family vacation to Piles Peak State Park near McGreogor, with camper in tow. Just west of Dike we acquired transmission trouble, big trouble. This problem required my brother-in-law, our Suburban, and a tow to Waterloo.

After four hours we were glad to find out we were ready for the road once again. Following a quick lunch in Waterloo, we hit Highway 20 East. Well, 4 miles west of Independence the smoke started to roll again, and so did the swear words. After calling the last shop, we got a phone number for a shop in your fine community, "Iowa Transmission Rebuilders", and a gentleman named Clark. This is where the many indescribable acts of kindness began.

Clark informed me that the transmission's life had ended, and that it would be a couple of days before he could get to it. He then asked where we were headed. I said that we decided on Backbone State Park after we had left Waterloo, but the motel up the street would do just fine.

But, Clark wouldn't hear of that. Thus entering the picture was a fine gentleman named Leo. While Leo and I were getting his pickup ready to tow us to Backbone, Clark was gone to get his car for us to drive while he was working on the truck. He would not have us stuck at the park without a car.

These are two gentlemen who out of kindness helped out a family of which they had no idea of who we were, or where we were from. The community of Independence should be proud to have guys like Clark Fratzke and Leo Kremer calling Independence home. My family and I am sure glad they live there. They sure made our week a good one.

Once again, we would like to thank Clark and Leo for their kindness, and am looking forward to meeting with them again, somewhere near the Skyway Restaurant.

Craig H. Koonee & Family
Conrad, Iowa

On behalf of the Jesup Fire Department, I would like to extend our sincerest thanks for the quick and prompt attention to our breakdown on our fire truck. We appreciate your thoughtful consideration in resolving our problem and in taking care of the costs. Your support is greatly appreciated and we will never forget the help you gave to us.

Thanks again to you and your staff for the excellent service!!

Scott A. Schabacker, Chief
Jesup Fire Rescue

I would like to personally thank you for the professionalism your business showed me during my recent visit. In this age of "everyone trying to make a buck", you showed the utmost honesty and integrity in diagnosing my car's problem. Instead of trying to complete the repair yourself, you pointed me to a potential warranty issue if taken to a GM dealer. You even went above and beyond to deliver my car to the GM Certified Mechanic to complete the repair.

You will have my continued support, should I ever need you!

Thank you,

Michelle Van Sickle
Oelwein, Iowa

In 2004, soon after my husband passed away, the transmission in my van went bad. My husband's friend said, "Go to Iowa Transmission, Clark is honest and good." Excellent advice. Over the last 6 years they have given maintenance and "rescue" care several times to my vehicles. Two times I had been away from home with a broken serpentine belt and lost coolant. While away, I needed the car to be towed. I called Clark and he had arranged for a tow truck to pick it up and had the repairs made as soon as possible.

After an evaluation is made, the problem with your vehicle is explained in a calm, clear manner along with possible solutions as well as the pros and cons of the services offered, all of which help you make your decision about needed repairs. The repairs are made economically and without compromising quality.

They have a homey, comfortable waiting area with a TV, reading materials, comfortable seats and cold pop or water. Along with knowledge and skill, Iowa Transmission Rebuilders provides understanding and caring.

Elizabeth Bare